Medq Medical Supplies Return Policy

At Medq Medical Supplies, your satisfaction is our priority. We strive to make our return process straightforward and transparent to address your concerns effectively.

Contact Us

If you need further assistance with our return policy, please contact us:

  • Email: info@medq.africa
  • Phone: +27 78 703 5553
  • Address: 25 West Road, Houghton, Johannesburg, South Africa

Return Policy Details

Return Period

You have 7 days from the date of delivery to return an item.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Items must be unused and in the same condition as received.
  • Items must be in their original packaging.
  • A receipt or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods, hazardous materials, flammable liquids, or gases.
  • Customized or personalized items that are tailored specifically for you.

How to Initiate a Return

1. Contact Us

  • Email us at info@medq.africa or call us at +27 78 703 5553.
  • Provide your order number and the reason for the return.

2. Return Authorization

  • Once your return request is approved, we will issue a Return Authorization and provide detailed instructions for sending your item back.

Return Shipping

  • Shipping Costs: Customers are responsible for paying the shipping costs for returns.
  • Non-Refundable Costs: Shipping fees are non-refundable. If a refund is approved, the cost of return shipping will be deducted.

Refunds

1. Inspection

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

2. Processing

  • Approved refunds will be processed, and the credit will be applied to your original payment method within a specified timeframe.

Customer Support

For any questions or concerns about our return policy or process, please feel free to contact us at:

Thank you for choosing Medq Medical Supplies. We are committed to providing you with high-quality products and excellent customer service.

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